Shipping policy

Thank you for choosing BasicsHaven for your shopping needs. We strive to provide you with the finest products and an exceptional shopping experience. Please take a moment to review our Shipping and Returns Policy.

Shipping Information

1. Order Processing:

We process orders within 1-3 business days of receiving them. Orders placed on weekends or holidays will be processed the next business day.

2. Shipping Methods:

We offer several shipping options to suit your needs. You can select your preferred method during the checkout process.

• Standard Shipping: Estimated delivery within 8-15 business days.
• Expedited Shipping: Estimated delivery within 6-12 business days.
• Express Shipping: Estimated delivery within 3-9 business days.

Please note that these are estimated delivery times and actual delivery may vary based on your location.

3. Tracking Your Order:

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment.

Returns and Refunds

1. Return Eligibility:

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it within 14 days of receiving it for a full refund.

2. Return Process:

To initiate a return, please follow these steps:

• Contact our customer support team at [email address/phone number] to request a return authorization.
• Pack the item(s) securely in the original packaging, if available.
• Include a copy of the original invoice in the package.
• Clearly mark the return authorization number on the outside of the package.

3. Refund Process:

Once we receive and inspect your returned item(s), we will process your refund within 5-7 business days. The refund will be issued in the original form of payment.

4. Non-Returnable Items:

Some items are not eligible for return. These include:

• Items marked as final sale.
• Personalized or customized items.
• Perishable goods.